Refund & Transaction Policy
Effective Date: August 12, 2026
Sky Valley Vending wants customers to receive the product they paid for and will review legitimate vending transaction problems.
Eligible Issues
Please contact us if you experience an issue such as:
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Payment accepted but no product dispensed
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Incorrect or duplicate charge
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Product becoming stuck without being delivered
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A machine malfunction affecting a purchase
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Another verifiable transaction problem
Information We May Request
To help us identify the transaction, we may request:
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Vending machine or location
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Date and approximate time
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Amount charged
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Product involved
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Description of the problem
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Your name
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Contact information
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Limited transaction-identifying information where necessary
Do not send us your complete debit or credit card number.
Refund Review
Refund requests are reviewed based on the circumstances and available transaction information.
When a refund is appropriate, Sky Valley Vending will issue or facilitate the refund using an available refund method.
Transactions processed by third-party payment systems may be subject to processing times or procedures controlled by those providers.
Submitting a refund request does not automatically guarantee approval when the transaction cannot reasonably be verified or when there is evidence of abuse or fraud.
Product Quality Issues
If you receive an expired, damaged, or otherwise defective product from one of our machines, please contact us and identify the machine location and product so that we can address the issue.
Contact
Refund and transaction concerns may be submitted through the appropriate website form or by contacting:
Sky Valley Vending LLC
Email: info@skyvalleyvending.com
Phone: 425-232-6011